Welcome to our Help & Info Hub!
This is your go-to resource for everything you need to know about shopping with us. From understanding how we grade our products to learning about our warranty, delivery, and price match details, we’ve got it all covered in one place.
If you want to know more about our background - who we are, where we source our products and more, check out our About Us page.
Jump to any of the sections:
- Buying Guide - Learn how we grade our products and what to expect when purchasing.
- Price Match Guarantee - Find out how we ensure you always get the best price.
- Delivery - Get all the details on our shipping options and delivery times.
- Returns - Understand our hassle-free returns process.
- Warranty - Learn about your coverage and warranty details.
Buying Guide
Welcome to our buying guide! Here you'll find everything you need to know about how we inspect, grade & describe our products, so you can shop with total confidence.
Grading System
Every device we sell has gone through a rigorous inspection process to ensure it holds up to our strict standards.
Below we have included a list of the typical & checks we would run on an iPhone
| Functional Checks for iPhone 15 | |
|---|---|
| General Functionality | |
 Power Button |
Volume Buttons |
|
Mute Switch |
Touchscreen |
|
Home Gesture / Swipe Functions |
Face ID |
|
Battery Health |
Charging Port |
| Display & Screen | |
|
Screen Brightness |
True Tone |
|
Resolution & Color Accuracy |
Dynamic Island |
| Audio & Sound | |
|
Speakers |
Microphone |
|
Headphone Connectivity |
Bluetooth Audio |
| Camera & Sensors | |
|
Front Camera |
Rear Cameras |
|
Flashlight |
Accelerometer & Gyroscope |
|
Ambient Light Sensor |
Proximity Sensor |
Grading System
Each of our products is given an overall quality grade. Here are the different grades we use, and what they mean:
Brand New - Sealed
| General Description | Factory sealed, untouched condition. For those looking for a truly brand-new product at below-market price. |
| Imperfections You May See | None.Sealed product. |
| Imperfections You Will Not See | Any signs of use, scratches, dents, or wear. |
Brand New - Unused
| General Description | Box opened but device never used (apart from during our functionality check). Save even more on a brand new product! |
| Imperfections You May See | Slight handling marks on packaging (box) due to opening. |
| Imperfections You Will Not See | Any use of the device, scratches, or wear. |
Excellent
| General Description | Very good condition, with no obvious signs of use. Perfect for those seeking premium tech without the new price tag. |
| Imperfections You May See | Light surface wear on device body, only visible upon close inspection. |
| Imperfections You Will Not See | Any significant visible signs of wear - scratches, dents, or heavy wear. |
Good
| General Description | Minor signs of use but still in excellent working condition. A smart choice for high-quality tech at a reduced cost. |
| Imperfections You May See | Light scuff or scratch on the screen. Slight wear on body (e.g. small mark/scratch/chip). |
| Imperfections You Will Not See | Major dents, cracks, or deep scratches. A large number of scratches/damage. |
Fair
| General Description | More visible wear but fully tested and functional. Massive savings! |
| Imperfections You May See | Noticeable scratches, scuffs, and wear on both the screen and body. |
| Imperfections You Will Not See | Cracks in the screen (we do not sell items with cracked screens). Damage that affects usability. |
Detailed Condition Rating
For each product, we go beyond a simple grade. We break it down into specific areas (e.g.screen, body, and function) and rate each of them out of 10 for quality. If there are any minor flaws, we’ll describe them in detail, so you know exactly what to expect.
Battery Health & Cycle Count
Where possible, we’ll also include information about the battery health of the product. Battery health is a super useful detail because it tells you how much a product has been used - the better the battery health, the newer the product.
An iPhone with 100% battery health
Note - battery health information is usually readily available for iPhones & MacBooks but not iPads.
And that's it!
Equipped with this knowledge of our meticulous grading and inspection process, you can now shop smart, knowing you’re getting a product that’s just right for you. If you ever have questions, feel free to reach out—we’re here to help!
Price Match Guarantee
Find out how we ensure you always get the best price.
Delivery
Get all the details on our shipping options and delivery times.
Returns
Understand our hassle-free returns process.
Warranty
Learn about your coverage and warranty details.